Refund policy
RETURNS & RIGHT OF WITHDRAWAL
Return Policy (30 Days)
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the product must:
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Be in the same condition as when received
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Be unused
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Be returned in its original packaging
You must also be able to provide a receipt or order confirmation.
Right of Withdrawal (14 Days)
Under applicable consumer protection laws, you have the right to cancel your purchase within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, the same conditions apply as for returns:
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The product must be in new condition
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The product must be returned in its original packaging
How to Request a Return
To request a return, please contact us first by email:
We will register your return request and provide further instructions.
Returns sent without prior approval will not be accepted.
Return Address
Once your return has been approved, please send the item to:
Billdal Golf
Landstormsvägen 5
439 93 Onsala
Sweden
Return Shipping
Customers are responsible for return shipping costs when exercising their right of withdrawal or making a standard return.
If the product is damaged, defective, or incorrectly delivered, we will cover the return shipping costs.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, please contact us immediately at:
📧 info@nordretail.com
We will resolve the issue as quickly as possible.
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 14 days of receiving the returned item.
Please note that it may take several additional business days for the funds to appear in your account, depending on your bank or card issuer.